Powerwall - Operational Troubleshooting

Swell can offer limited off-site technical support and we recommend you reach directly out to Tesla or visit their troubleshooting support page. 

https://www.tesla.com/support/energy/powerwall/own/troubleshooting
US: [phone] Select option 3 > 2 > 2 > 1 
You will need your Gateway serial # and to be on-site to ensure the most expeditious support.

If you are having a difficult time connecting with Tesla please let us know and we'll review this with our partnership managers to ensure our customers are getting the best support possible.  You can email us at [e-mail],  or submit a ticket here.  

The following troubleshooting guidelines may also support you.  

https://www.tesla.com/support/energy/powerwall/own/troubleshooting

US: [phone] Select option 3 > 2 > 2 > 1 

You will need your Gateway serial # and to be on-site to ensure the most expeditious support.